Serverwatch (Professional IP, Network Server, Service Monitor) F.A.Q

Frequently asked questions!
	General: Does Serverwatch run on Windows 95/98/ME
	No, Serverwatch is installed as a service. Therefore it will not be able to run on these operating systems.
	General: Does serverwatch support MS-SQL/MySQL databases?
	As Serverwatch need to be independent of other services, it does not support MS-SQL/MySQL databases. We are considering to support this in a later release.
	General: Does Serverwatch work in a Terminal Service session?
	Yes, Serverwatch has been tested on Microsoft Terminal Server in Adminstrator mode, with multiple instances.
	General: How do I upgrade or degrade versions of Serverwatch?
	To upgrade to the latest version just uninstall the prioer, and install the new one. SW will make the changes needed and add any missing fields to the database. This way you can upgrade and degrade most versions without changing your current monitor-layout.
	General: How much does it cost to upgrade my current version?
	Once you've bought the product, any minor updates is free of charge. A small fee is charged when upgrading to major version. Version up to 2.99 is free of charge!
	General: I get the error; No Primary SMTP server is configured after configuring?
	Serverwatch versions below 1.37 serviceapplication, only load these settings when the service start. Please download the latest update or restart the TSL_Serverwatch service to fix this issue.
	General: I recive a script error when connection to a remote machine?
	When using scripts with Serverwatch, you might not be able to use the impersonate/logonos feature included. To work around this issue, assign rights from the Serverwatch server to the server you wish to run the script against. At a later time we might include a feature for scripting the impersonation into your scripts directly, but as this has not been a major concern yet, no effort has been made againts solving this problem.
	General: My monitor tests fine, but fails when running in server?
	When you test your monitor, this is done using the account you have logged on with. To correct this, you need to setup an alternate account on the userpane, giving Serverwatch the needed rights to perform this check. Usually you have a system account for this purpose.
	General: My script runs fine in test, but fails with an OLE exception when running in the checks.
	You have properly tried to create an object in your script, that is either using GUI functions or needs more rights. Solve this by deleting the GUI functions and/or setting up an alternate user account.
	General: What operating systems will Serverwatch run on?
	Serverwatch 1.20 and newer has been tested on Windows NT, XP, 2000 and 2003.
	General: Will I still be notified, even if my mail server(s) failed to respond in time?
	When an error or failure occurs, Serverwatch ques mail messages and when the run as been completed, it will contact your mail servers. If this fails, Serverwatch will initiate a new delivery on the next run, so no messages are lost!
	General: Will you add support for database monitoring, snmp traps etc?
	Serverwatch is under constant devellopment, and in time we will try to meet as many requests as possible.
	General: Will you make National versions of Serverwatch?
	No we will not make country specific versions of Serverwatch. It would be far too much time consuming.
	GUI: I entered my new registration key, but it defaults to the old one?
	When you enter a registration code in the registration fields, be sure to hit the "GO" button, which apply the settings. Pressing ok without hitting "GO" will leave the original key intact.
	GUI: I have just deleted a montor, but still my limit is exceeded?
	When deleting a montor to get below your license limit, you have to wait until the service has made its run and deleted the monitor. Most monitor changes are qued to avoid data corruption & system crash, and securing that all data is saved.
	GUI: I've changed the tick interval, but the GUI still counts down from 60?
	The countdown on the GUI is the main tick count. Every tick (60 seconds) Serverwatch checks to see if any monitors should be run. This can be checked on the monitorlist.
	GUI: Only 3 monitors can be added?
	To remove this limit, you need to register the product.
	GUI: Serverwatch tells that another GUI is active and then exits?
	Serverwatch 1.37 ( and later ) has the ability to shutdown other instances of Serverwatch, as to the prior releases, you had to find the other user and make him/her shut it down. You now request a remote instance, and if it's not aborted from the remote user, your GUI will shutdown the remote instance and then startup.
	GUI: The database is suddenly empty.
	Check if you are using the correct database file, this can be viewed from the Settings->System panel. In older versions ( prior to 1.37 ) you need to check your ini file for database location, please upgrade you current version to a minimum of 1.37..
	GUI: The monitors are shown, but never checked.
	Check if your service is using the correct database file, this can be viewed from the Settings->System panel. The GUI then ask what database the service is using. If the two database paths does not mach, restart your service by pressing stop, then start to connect to the correct database ( v1.37 or later ).
	GUI: The OK button on the Settings pane is grayed out?
	At the current release 1.48, the Settings can only be saved when the service is running, and no checks are running. This will be corrected in a later build, but we have decided to wait with this, as you usually do not change this very often.
	GUI: What does "Failed to update record, another session has updated it!" mean?
	Serverwatch has tried to edit a record that is in use. The record check was ignored to prevent dataloss and statistics failure, no data has been lost.
	Notifications: Can I add more than one email to the up/down email notifier?
	From version 1.37 and up, you can add more than one recipient to you notifiers. Delimit your recipients with a semicolon.
	Notifications: Can I add more than one recipeint to the network message notifier?
	From version 1.37 and up, you can add more than one recipient to you notifiers. Delimit your recipients with a semicolon.
	Notifications: Can I avoid a massive email storm if all monitors has failed?
	Serverwatch ques all messages, and while they are in the mailque, you can cancel single or all messages to avoid a massive notification storm.
	Notifications: Can I send an sms message to my cellphone?
	Serverwatch does not support direct sms communication. Most providers support email forwarding from your email to your cellphone, contact your local tele-company for further information.
	Notifications: The network notifications fails?
	Ensure that the user or computer is logged on to the network and that the MESSENGER service is running. Messenger service is required to be able to send messages over the network.
	Survey: How do I check the output from a specific HTML, ASP or PHP page?
	Yes, serverwatch can communicate with http servers and hereby getting the servers output. To recieve output from a specific page, you need to setup a port monitor on port 80, and set the send buffer to fetch a specific page. Example: GET http://www.[YourServer].com/includes/[YourPage].asp HTTP/1.0~^~^ This will fetch the data from the file: includes/[YourPage].asp.
	Web: I get an ODBC failure, connection is locked and similar?
	Ensure that your IIS_USR has a minimum of MODIFY permissions on the directory where your database i located. If not, SW is unable to create the lock file for database transactions!
	Web: The webinterface locks the database and stops?
	Make sure you have sufficient rights in the database directory. A minimum of R/W should be applied for Serverwatch to access the database and create it's lock file. When this is done, restart your WEB to reset all errors. If you are allowing Anonymous access, be sure the IIS_USR has sufficient rights.
Frequently asked questions!

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